Australian Gifts and Souvenirs @ Australia Gift Shop - Policy : Souvenir Products featuring Traditional Aboriginal Art - Podcast and XML / RSS Feeds about Corporate Gifts

Policy : Refunds :: Delivery :: Privacy :: Payment & Security

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Policy, Payment & Security Information

A. Security

B. Payment

C. Delivery

D. Refunds

E. Privacy

We have a great reputation and an
impeccable customer service record.

A. SECURITY :

* We sell exclusively using Secure Sales Transactions accepting Credit Cards & direct PayPal payments by employing SSL (secure sockets layer) encryption ( see the lock or unbroken key at the bottom of your browser when you provide your card details)

MORE DETAILS ABOUT SECURE TRANSACTIONS IN OUR ONLINE SHOP :
When you buy our products, your credit card payments are handled by PayPal, our secure online payment service. Your contact data (like your email address) is disclosed to Australia Gift Shop for customer support purposes only and is kept confidential by Australia Gift Shop and PayPal. Your billing data (like your credit card number) is NEVER disclosed to Australia Gift Shop. YOUR CREDIT CARD PAYMENT IS PROCESSED IMMEDIATELY, IN REAL-TIME. CREDIT CARD NUMBERS ARE SENT DIRECTLY AND SECURELY TO YOUR BANK. YOUR CREDIT CARD NUMBER IS NOT STORED ONLINE. For more information, see Privacy Statement for PayPal.

B. PAYMENT :

* Payment Options Available

1. Credit Cards & Debit Cards accepted both online and by phone :
~ Visa
~ MasterCard

2. Direct Deposit (within Australia)

3. PayPal Account Payments

* Payments are processed through our Internet Payment Service, PayPal.
Your purchase transaction will appear in your credit card statement or bank statement (if you use a debit card) as "PAYPAL*AUSGIFTSHOP".

OTHER PAYMENT METHOD ( NON-INTERNET, NON-PHONE ) :
This option is payment by cheque (which is very slow) or
by Telegraphic Transfer (or Wire Transfer) - which is excellent for larger purchases (over $1000).

We take very few cheques within Australia. Internationally, if we
receive a cheque in another currency (eg. in GB₤ Pounds or US$ Dollars) then we must pay
our bank $10 for the cheque currency conversion. However, the main issue
here is the time it takes to deliver the cheque to Australia and then to
wait for the cheque to clear before the order can be dispatched.

Choose this option in our shopping cart if you are willing to pay the extra fee for the cheque currency conversion and willing to wait approximately 6 to 7 weeks before
receiving the goods. We will then be happy to email you the total in your currency (including cheque currency conversion fee and postage cost).

Please make out the cheque to AUSTRALIA GIFTS ONLINE .

This precise name is required on the cheque because it is our government
registered business name ( see http://www.australiagift.net/faq/index.asp?CATE=0#1 ) and the name of our business cheque account.
IMPORTANT: Please cross the cheque, that is, make it / non-negotiable / . This means that it can only be cleared or cashed through the payee's (our) business cheque account.

C. Delivery Policy :

We send your purchase via Air Mail from Australia. The average delivery time to the USA, Europe, Britain and Canada is within 6-14 business days. Delivery to our South-East Asian neighbours, such as Singapore, is usually within 8 business days.

We do offer Express Courier as an option in our shopping cart. You are given this option after completing your customer details when making a purchase. It is expensive for small (light weight) orders, although it is very fast - with orders being delivered to metropolitan areas anywhere in the world within 2 to 5 business days.

If you make payment by cheque (non-Internet) you need to be willing to wait approximately 6 to 7 weeks before receiving the goods. This is due to the time it takes to deliver the cheque to Australia and then to wait for the cheque to clear before the order can be dispatched. A foreign cheque (check) takes one month to clear with Australian banks.

*Disclaimer : We do everything in our control to ensure timely delivery of your parcel. Nonetheless, there are occasions when we experience delays over which we have no control. Please understand that in these situations, Australia Gift Shop is not liable for any delays, expenses or damages incurred.
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D. Refunds Policy :

Customer satisfaction is our primary concern. When we issue a customer refund we include original shipping/postage charges too.

If a customer is not 100% satisfied with the quality of a product due to damage or a fault in that product, we immediately give the customer a refund of 100% of the purchase price including original shipping/postage charges too.

However, in some instances, at our reasonable discretion, it is necessary for us to observe the damage or fault

(either physically or by emailed image) before considering whether a refund is warranted and before agreeing to

refund the customer. We supply a number of totally handmade products/artifacts which display markings and inconsistencies that are an inherent part of the very nature of the product, rather than what may be perceived

as damage or a fault.

By the way, our only refunds in the last year have not been due to any problem with a product per se. It has been because we could not deliver the order by the required date or due to the fact that we did not have/could not procure the large quantity of stock that the customer ordered (insufficient stock available).

The only exception to this was an Aussie Slouch Hat which had one cork missing when it arrived at its destination.

We simply sent another hat that day, free of charge and with apologies, of course.

E. Privacy Policy :

We are committed to protecting your privacy and the privacy of information you provide to us. Australia Gift Shop will never give, sell, rent or lease customer, newsletter subscriber or affiliate information to third parties.

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