|
1. Payment
& Security |
2. Delivery |
3. Privacy |
3. Refunds |
1. Payment & Security :
MOST COMMON PAYMENT METHOD :
When you buy our products, your credit card
payments are handled by
PayPal,
our secure online payment service. Your contact data (like your email
address) is disclosed to Australia Gift Shop for customer support
purposes only and is kept confidential by Australia Gift Shop and
PayPal. Your billing data (like your credit card number) is NEVER
disclosed to Australia Gift Shop. YOUR CREDIT CARD PAYMENT IS
PROCESSED IMMEDIATELY, IN REAL-TIME. CREDIT CARD NUMBERS ARE SENT
DIRECTLY AND SECURELY TO YOUR BANK. YOUR CREDIT CARD NUMBER IS NOT
STORED ONLINE. For more information, see
Privacy
Statement for PayPal.
*
We sell exclusively using
Secure Sales Transactions
accepting Credit Cards & direct PayPal payments by employing SSL
(secure sockets layer)
encryption
( see the lock or unbroken key at the bottom of your browser when
you provide your card details)
*
Credit Cards & Debit
Cards accepted :
~ Visa
~ MasterCard *
Payments are processed through
our
Internet Payment Service, PayPal.
Your purchase
transaction will appear in your credit card statement or bank statement
(if you use a debit card) as "PAYPAL*AUSGIFTSHOP".
*
All prices are marked in Australian Dollars (AUD).
OTHER PAYMENT METHODS ( NON-INTERNET ) :
Pay funds from your bank directly into our business
account using the bank account details we email to you
after you place an order specifying this method of
payment.
You then email us when a direct deposit has been
made.
When we have confirmed payment, you are sent a
payment confirmation email immediately.
This is a
very simple, fast and completely safe method of
payment for anyone within Australia.
We certainly take lots of
cheques within Australia. Internationally, if we
receive a cheque in another currency (eg. in GB₤
Pounds or US$ Dollars) then we must pay
our bank $10 for the cheque currency conversion. However, the main issue
here is the time it takes to deliver the cheque to Australia and then to
wait for the cheque to clear before the order can be dispatched.
Choose this option in our shopping cart ONLY if you are within Australia,
paying with a cheque in Au$ (Australian Dollars).
Please make out the cheque to AUSTRALIA GIFTS ONLINE .
This precise name is required on the cheque because it is our government
registered business name ( see
http://www.australiagift.net/australia/faq/index.asp?CATE=0#1 ) and the name of
our business cheque account.
IMPORTANT: Please cross the cheque, that is, make it /
non-negotiable / . This means that it can only be cleared or cashed
through the payee's (our) business cheque account.
2. Delivery Policy :
WITHIN AUSTRALIA:
We send your purchase via Australia Post. All deliveries within
Australia are within one week, except for those to the most remote areas of
Central Australia and Western Australia. The expected delivery times for
anywhere in the Eastern states is within 4 business days (including to
the back o' Bourke and beyond the black stump).
We do offer Express Post as an option in our
shopping cart. You are given this option after completing your customer
details when making a purchase. If ordered by 10.00am, arrival of your order
is guaranteed next business day to Sydney, Melbourne or Brisbane. You can
expect to receive an Express Post delivery to just about anywhere in the
Eastern states or to any Australian metropolitan area within 2 or 3 business
days.
If you make payment by cheque (non-Internet) you need to be
willing to wait an extra 4 business days (for the cheque to clear) before
your order is dispatched.
IF SENDING THE ORDER OVERSEAS:
We send your purchase via Air Mail from Australia.
The average delivery time to the USA, Europe, Britain and Canada is within
6-14 business days. Delivery to our South-East Asian neighbours, such as
Singapore, is usually within 8 business
days.
We do offer Express Courier as an option in
our shopping cart. You are given this option after completing your customer
details when making a purchase. It is expensive for small (light weight)
orders, although it is very fast - with orders being delivered to
metropolitan areas anywhere in the world within 2 to 5 business days.
If you make payment by cheque
(non-Internet) you need to be willing to wait approximately 6 to 7 weeks
before receiving the goods. This is due to the time it takes to deliver the
cheque to Australia and then to wait for the cheque to clear before the
order can be dispatched. A foreign cheque (check) takes one month to clear
with Australian banks.
*Disclaimer
: We do everything in our control to ensure timely delivery of your
parcel. Nonetheless, there are occasions when we experience delays over
which we have no control. Please understand that in these situations,
Australia Gift Shop is not liable for any delays, expenses or damages
incurred.
>> Return to Home Page.
3. Privacy Policy :
We are committed to protecting your privacy and
the privacy of information you provide to us. Australia Gift Shop
will never give, sell, rent or lease customer or affiliate information to third
parties.
4.
Refunds Policy :
Customer
satisfaction is our primary concern. When we issue a customer refund we
include original shipping/postage charges too.
If a customer is not 100% satisfied with the quality of a product due to
damage or a fault in that product, we immediately give the customer a
refund of 100% of the purchase price including original shipping/postage
charges too.
However, in some instances, at our reasonable discretion, it is
necessary for us to observe the damage or fault
(either physically or by emailed image) before considering whether a
refund is warranted and before agreeing to
refund the customer. We supply a number of totally handmade products/artifacts
which display markings and inconsistencies that are an inherent part of
the very nature of the product, rather than what may be perceived
as damage or a fault.
By the way, our only refunds in the last year have not been due to any
problem with a product per se. It has been because we could not deliver
the order by the required date or due to the fact that we did not
have/could not procure the large quantity of stock that the customer
ordered (insufficient stock available).
The only exception to this was an Aussie Slouch Hat which had one cork
missing when it arrived at its destination.
We simply sent another hat that day, free of charge and with apologies,
of course.
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